Get in Touch With Us
Have a question about one of our poker site reviews, spotted something that needs updating, or want to flag a concern? Here's how to reach us and what to expect once you do.
How to Reach Us
The best way to get in touch is by email at [email protected]. We read every message that comes in and try to respond within two working days. If your enquiry relates to a specific site we cover — say Coinpoker, Bovada, or any other operator in our rankings — mentioning the name and the page you were reading helps us answer faster and more accurately.
We're an independent site that compares and ranks real money poker rooms. We do not process deposits, withdrawals, or account issues on behalf of any poker operator, so questions about your own account, a pending cashout, or a bonus that hasn't credited need to go to that operator's own support team directly. We can, however, point you in the right direction if you're not sure who to contact.
What We Can Help With
- Content questions — If anything in our reviews, comparison tables, or methodology explanations is unclear, ask us. That includes questions about how we score traffic, rake, software quality, or payment speed across the sites we cover.
- Corrections and updates — Poker sites change their bonus terms, deposit methods, and licensing details fairly often. If you notice something on the site that looks out of date — a bonus figure, a payment method, a state restriction — we want to know so we can check it and update the page.
- Feedback on our rankings — If you play at a site we've reviewed and think our assessment misses something, whether that's game traffic at your stakes, rakeback value, or cash-out reliability, tell us. Reader experience helps sharpen our editorial view, though it does not override our own research.
- Advertising and partnership enquiries — We disclose commercial relationships clearly on the site. If you represent a poker operator and want to discuss coverage, say so upfront and outline what you have in mind. Commercial arrangements never determine how a site is ranked.
- Responsible gambling concerns — If you, or someone you know, is struggling to keep gambling under control, please say so in your message. We'll point you toward support resources, including the National Council on Problem Gambling helpline at 1-800-GAMBLER, and we take these messages seriously rather than as routine feedback.
What Happens After You Send a Message
Every message is read by a person, not filtered through an autoresponder that stands in for a real answer. Our usual response window is two working days. During busier periods — for example, around major live series or software updates at the sites we track — it may take a little longer, and we appreciate the patience.
If your message needs a correction to be made, we'll confirm once the change has gone live. If it's a broader piece of feedback about our rankings or methodology, we may not action every suggestion, but we do read and consider all of them.
A Word on Accuracy and Independence
We aim to keep our poker site reviews, bonus terms, and licensing information current, but operators do change their offers, payment options, and terms without much notice. Where we may earn a commission for referring readers to a poker site, that relationship is disclosed on the relevant page, and it plays no part in how sites are scored or ranked. If you think something we've published is inaccurate, out of date, or misleading, telling us directly is the fastest way to get it fixed.
All content on this site is intended for readers of legal gambling age in their state — 21 and over in most US states, 18 and over in a few. Real money poker involves financial risk, and no site or strategy guarantees winning outcomes. If gambling stops being enjoyable or starts to feel like it's affecting your finances, relationships, or wellbeing, contact 1-800-GAMBLER for free, confidential support.
If your enquiry relates to reviews outside US real money poker, including our coverage on trusted non-GamStop casinos in the UK, let us know in your message so we can route it appropriately.
Before You Write In
A few details make it easier for us to help:
- Tell us which page or review your message relates to, if applicable.
- Include the poker site's name if your question is about a specific operator we cover.
- Let us know whether you're reporting an error, giving feedback, or asking a general question — it helps us route your message to the right person.
We look forward to hearing from you, and we'll get back to you as soon as we reasonably can.